Welcome to HAM Contact


Here you will find the right contact person for your concerns about Hamburg Airport. Contact us personally, by phone or by e-mail, we will be happy to help you!

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Hamburg Airport Customer Service
We are pleased about your opinion! Please feel free to contact us:

Note on data protection

Your data will be processed and treated confidentially in compliance with the applicable data protection regulations. We will store and process your data only to the extent and as long as required for processing your message. Your data will not be forwarded to third parties. In some cases it will be necessary to share your data with system partners such as airlines, public authorities and other companies in the Hamburg Airport Group in order to respond to your feedback. For further information please click on Data Protection (only available in German).

Other important contacts

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Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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Airline Vorfeld
Airline Contacts
Airlines flying from Hamburg Airport
You have questions about your reservations, your flight or your luggage? Here you will find the direct contact options to your airline.
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Lost&Found & Baggage Tracing
Depending on the location of the loss, different contacts will assist you in locating your property.

Security contacts at Hamburg Airport

Hamburg Airport State Police (PK 34)
The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.
Bundespolizei Hamburg Airport
Federal Police Hamburg Airport
Zoll Hamburg Airport
Customs / Export

Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

Airport Fire Department

Safe and carefree travel from Hamburg Airport

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Safety at Hamburg Airport
Vaccination and testing centers at Hamburg Airport
An urban vaccination service is available at the airport, open daily. EcoCare also offers fee-based PCR, rapid antigen testing and free citizen testing.
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vacation start at Hamburg Airport
Safe travel
Current travel regulations
Everything you need to know about testing and verification requirements, entry regulations and quarantine regulations.
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Safe travel
Travel tips & info - for a relaxed start to your vacation
5 helpful tips for a carefree and relaxed trip