At peak times, there may be waiting times at check-in and at the security checkpoint. Passengers are requested to arrive at the airport around 2,5 hours before departure and proceed quickly to the security checkpoint.
General information on lost property in the Lost & Found office at Hamburg Airport
Please note that only items found on the airport site will be stored in the Lost & Found office. If you have left something behind in a plane or on your way to the airport by bus, rail or taxi, it will be the responsibility of the Lost & Found department of the airline or transport provider (e.g. Deutsche Bahn, S-Bahn, Hochbahn, taxi operator). The City of Hamburg also has its own Lost & Found office. In such cases, please contact the company concerned or its representative (handling agent) at Hamburg Airport.
Note on collecting items:
A valid legal identification document with a photograph is required when collecting lost property from Hamburg Airport Lost & Found.
A fee is payable when collecting lost property.
Should an item be collected by a third person, this person must present a letter of authorisation and a copy of the owner’s valid legal identification document with photograph. If you would like the item sent to you via a reliable, easy to use courier service, follow this link to BSB Baumann Business Services.
German Civil Code (BGB), Artcile 978: Finding in public authority or transport agency.
[Overview of current lost property items, found in the past 30 days]
Fees to be paid on collection of lost property from Hamburg Airport Lost & Found.
A fee is to be paid on collection of lost property from Hamburg Airport Lost & Found.
Identity cards, documents, plastic cards: 15,- €
Clothing, shoes: 15,- €
Wallet, money, securities: 20,- €
Glasses, contact lenses, optical devices: 10,- €
Electronics, cameras, cell phones: 25,- €
Bicycles, scooters, strollers: 30,- €
Household, tools: 15,- €
Suitcase, backpack, bags: 22,- €
Medical equipment and aids: 10,- €
Medicines: 10,- €
Cosmetic articles: 10,- €
Musical instruments: 15,- €
Keys: 17,- €
Watch, jewelry: 20,- €
Sports and leisure articles: 10,- €
**All lost property not listed will be charged with a fee of 6,90 €.
Further information on bank card emergency blocking numbers and lost property in Hamburg