For information at Hamburg Airport, go to the Welcome Center. Whether you have just landed or a visitor wanting to watch the planes taking off and landing, the Welcome Center is the place to go with your questions and requests.
To ensure the best possible access to our services, the Welcome Center can be reached from both the public area of the airport and from baggage reclaim. Please note the different locations and opening hours of the Hamburg Airport Welcome Center for passengers and airport visitors.
The Welcome Center at Hamburg Airport is both service and information center. As well as information for tourists and business travellers, the center is focussed on services to make your travel and your stay in Hamburg more pleasant.
Our service personnel are happy to help you regardless of what your enquiry, from event tips and hotel recommendations for Hamburg and the surrounding area, tickets for events and public transport, all the way to services available at the airport. Lost & Found is also located at the Hamburg Airport Welcome Center.
If you need information or have a service request before you arrive at Hamburg Airport, feel free to email us at firstname.lastname@example.org.
We want to help make your journey as relaxed as possible. To this end, Hamburg Airport offers the following services:
We want you to be able to fly safely and trouble-free On this page, we have put together everything you need to know about mandatory testing and documentation, border transit rules for entering the country, and quarantine regulations.
An inductive hearing system for passengers with hearing impairments has been installed at the Hamburg Welcome Center (Arrivals, Airport Plaza, Level 0) and at the pier information desk (security area, between Gates A17 and A18).