Welcome to HAM Depart & Arrive Services at the Airport Hamburg Welcome Center & Info Points

Hamburg Welcome Center & Info Points


The Hamburg Welcome Center and the info points at the Airport is the information service for arriving tourists and visitors

For information at Hamburg Airport, go to the Welcome Center. Whether you have just landed or a visitor wanting to watch the planes taking off and landing, the Welcome Center is the place to go with your questions and requests.    

Our services

The Welcome Center at Hamburg Airport is both service and information center. As well as information for tourists and business travellers, the center is focussed on services to make your travel and your stay in Hamburg more pleasant.  

Our service personnel are happy to help you regardless of what your enquiry, from event tips and hotel recommendations for Hamburg and the surrounding area, tickets for events and public transport, all the way to services available at the airport. Lost & Found is also located at the Hamburg Airport Welcome Center. 

If you need information or have a service request before you arrive at Hamburg Airport, feel free to email us at welcome@ham.airport.de

Services for travellers 

We want to help make your journey as relaxed as possible. To this end, Hamburg Airport offers the following services: 

  • Fax and photocopy service: e.g. copy your travel documents, send and receive faxes 
  • Deposit: secure storage of valuables and important documents 
  • Showers: access to the showers in the Arrivals area of Terminal 2 (Building E) and the Airport Plaza (Building C) along with provision of shower needs (shampoo, towel, hair dryer, etc.)
  • Lost & Found: Receiving and returning lost property from the entire airport site

Hamburg Welcome Center Counter Rental

Hamburg Welcome Center
Welcome counter at Hamburg Airport

Welcome Service

As an event organizer, you receive your guests directly in the middle of baggage claim (opposite baggage carousel 7) at a fixed counter. This means you are not exposed to the hustle and bustle of the public area. You are visible to every arriving guest. Upon request, we will be happy to provide you with the assistance of our friendly passenger service staff. 

Price per counter per day: 800,00€

All prices include the legal value added tax.

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For visitors
Hamburg Welcome Center (before the security checkpoint)
Logo Hamburg Airport
Counter rental

Inductive hearing system for passengers with hearing impairments

An inductive hearing system for passengers with hearing impairments has been installed at the Hamburg Welcome Center (Arrivals, Airport Plaza, Level 0) and at the pier information desk (security area, between Gates A17 and A18). 


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Lost&Found & Baggage Tracing
Depending on the location of the loss, different contacts will assist you in locating your property.
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vacation start at Hamburg Airport
Safe travel
Current travel regulations
Everything you need to know about testing and verification requirements, entry regulations and quarantine regulations.
Safety at Hamburg Airport
Vaccination and testing centers at Hamburg Airport
An urban vaccination service is available at the airport, open daily. EcoCare also offers fee-based PCR, rapid antigen testing and free citizen testing.

Tips for your time at the airport

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Shopping at Hamburg Airport
Dive right into the variety of our shopping world. While away the time with a stroll through the shops at Hamburg Airport. Fashion for men and women, accessoires, cosmetics, travel goods, electronics and much more!
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Lounge Angebot
Relaxed travel
Hamburg Airport Lounges
Wi-Fi, TV and magazines, snacks and drinks, 22 workstations, a relaxation room, showers and a separate smoking room ensure a pleasant stay.
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All restaurants & bars at Hamburg Airport
Relax over a coffee, visit one of our restaurants, or spend the time before your flight at one of our bars. Our world of food & beverages caters for every taste, 365 days a year.