Welcome to HAM Depart & Arrive Services at the Airport

Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!
Information

We have adjusted to travel during the corona pandemic as best we can and want you to be able to fly safely and safely. You can read an overview of our measures and our answers to your questions here.

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willkommen-hamburg-airport
Contact
Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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fundsachen-lost-and-found-baggage-gepäck
Lost & Found
Lost property & baggage tracing
Have your lost something? Was your luggage damaged? Find out who to speak to here.
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Hamburg Airport Lounge Aufsichgt
Relaxed travel
Lounges at Hamburg Airport
Do you want to give yourself a treat before your journey? Enjoy a visit to the lounges with a snack or a cold drink.
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reisen-in-corona-zeiten-ffp
Safety at Hamburg Airport
Hamburg Airport has made the best possible preparations for travel during the Corona pandemic. Learn more about the measures here.
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job service
Service
Individual Services
Whether alone or in company: Get to know our tailor-made services at Hamburg Airport and enjoy your time with us safely and relaxed.
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hamburg-transfers-t2-ankunft
Shuttle service
Hamburg Transfers
With Hamburg Transfers you will drive through the Hanseatic City comfortably. We will pick you up at the airport and take care of your individual transfer through town.
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DRK
Worry-free traveling
Travel barrier-free
Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.
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apotheke
Health
Metropolitan Pharmacy
Whether its medications for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.
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kieser-training
Health
Kieser Training - fitness studio
Das Fitnessstudio Kieser Training ist spezialisiert auf präventives und therapeutisches Krafttraining. Trainieren Sie hier gezielt, um Ihre Leistungsfähigkeit zu erhöhen.
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Health
Trydent - dental practice
Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.

Security contacts at Hamburg Airport

polizei
Security
Federal police force

Wurde Ihnen etwas gestohlen oder haben Sie ein anderes polizeiliches Anliegen? Die Flughafen-Wache der Bundespolizei und die Hamburger Polizei stehen Ihnen in der Abflugebene zwischen Terminal 2 und der Airport Plaza zur Verfügung.

Deutsches Rotes Kreuz
Security
Deutsches Rotes Kreuz

Passagiere mit eingeschränkter Mobilität (PRM) sind beim DRK in guten Händen: Die besonders geschulten Mitarbeiterinnen und Mitarbeiter unterstützen Sie mit ihrem PRM-Service am Hamburg Airport.

bundespolizei-pass-kontrolle
Security
Customs/export

Passagiere, die anmeldepflichtige Waren und Wertgegenstände oder größere Summen an Bargeld aus Deutschland ausführen möchten, können dies am Counter des Zolls in Terminal 1 anmelden und Ausfuhrbescheinigungen beantragen. Auch bei Fragen rund um das Thema Zoll stehen Ihnen die Zollbeamten beratend zur Seite.

z8
Security
Airport Fire Department