Flight Schedule & Flight Booking
Airlines
Travel Agencies
Travel safely
Individual Services for Travelers
Departures
Arrivals
Baggage
Check-in
Security Check
Passport Control
Services at the Airport
Parking
Arrival and departure to the airport
Car Rental & Car Sharing
Offers
Shops
Eat & Drink
Miles & More
Airport-Lounges
Cash, Exchange & Tax Refund
Airport Map
The airport experience — a view behind the scenes
Gewinnspiel
Experience Hamburg and the region
Corporate My Flights Map Search
de DE
Flight Schedule & Flight Booking
Airlines
Travel Agencies
Travel safely
Individual Services for Travelers
Departures
Arrivals
Baggage
Check-in
Security Check
Passport Control
Services at the Airport
Parking
Arrival and departure to the airport
Car Rental & Car Sharing
Offers
Shops
Eat & Drink
Miles & More
Airport-Lounges
Cash, Exchange & Tax Refund
Airport Map
The airport experience — a view behind the scenes
Gewinnspiel
Experience Hamburg and the region
Corporate My Flights Map Search
Flight Schedule & Flight Booking
Airlines
Travel Agencies
Travel safely
Individual Services for Travelers
Departures
Arrivals
Baggage
Check-in
Security Check
Passport Control
Services at the Airport
Parking
Arrival and departure to the airport
Car Rental & Car Sharing
Offers
Shops
Eat & Drink
Miles & More
Airport-Lounges
Cash, Exchange & Tax Refund
Airport Map
The airport experience — a view behind the scenes
Gewinnspiel
Experience Hamburg and the region
Welcome to HAM Depart & Arrive Services at the Airport

Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!
WIFI
Toilets
Smoking
Water
Children
ACCESSIBILITY
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willkommen-hamburg-airport
Oliver Sorg
Contact
Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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fundsachen-lost-and-found-baggage-gepäck
Oliver Sorg
Baggage
Lost&Found & Baggage Tracing
Depending on the location of the loss, different contacts will assist you in locating your property.
lost property
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lounge-durchgang
Oliver Sorg
Relaxed travel
Lounges at Hamburg Airport
Do you want to give yourself a treat before your journey? Enjoy a visit to the lounges with a snack or a cold drink.
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Hamburg Airport x Beehive Coworking-Space
Florian Zastrow
NEW
Beehive Coworking Space
In our coworking space in Terminal 2 of Hamburg Airport, you can host meetings, accelerate projects, or do video conferences and calls in a quiet environment.
Book now
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job service
Service
Individual Services
Whether alone or in company: Get to know our tailor-made services at Hamburg Airport and enjoy your time with us safely and relaxed.
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vacation start at Hamburg Airport
Oliver Sorg
Safe travel
Current travel regulations
Everything you need to know about testing and verification requirements, entry regulations and quarantine regulations.
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hamburg-transfers-t2-ankunft
Oliver Sorg
Shuttle service
Hamburg Transfers
With Hamburg Transfers you will drive through the Hanseatic City comfortably. We will pick you up at the airport and take care of your individual transfer through town.
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Important travel services

Familie beim Check-In
Check-in
gepäck-koffer
Baggage - rules & regulations
parken-outdoor-urlaub-en
Oliver Sorg
Online parking reservation
fundsachen-lost-and-found-baggage-gepäck
Oliver Sorg
Lost&Found & Baggage Tracing
Sicherheitskontrolle by Oliver Sorg
Passenger control by the Federal Police
Vaccination and testing centers at Hamburg Airport
reise-tipps-paar
Oliver Sorg
Travel tips & info - for a relaxed start to your vacation
zoll-terminal-1
Passport Control
service-am-airport-en
Services at the airport
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Deutsches Rotes Kreuz
Oliver Sorg
Carefree travel
Travel barrier-free
Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.
More Information
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apotheke
Health
Metropolitan Pharmacy
Whether its medications for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.
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kieser-training
Health
Kieser Training - fitness studio
Das Fitnessstudio Kieser Training ist spezialisiert auf präventives und therapeutisches Krafttraining. Trainieren Sie hier gezielt, um Ihre Leistungsfähigkeit zu erhöhen.
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Neuer Inhalt (1)
Health
Trydent - dental practice
Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.
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Security contacts at Hamburg Airport

polizei
Sicherheit
Hamburg Airport State Police (PK 34)
The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.
Tel.:
+49 (0)40 42865 3460
E-Mail:
pk34@polizei.hamburg.de
Web:
www.polizei.hamburg.de
Location:
Terminal 2, Level 1 (Departure)
Bundespolizei Hamburg Airport
Bundespolizei
Security
Federal Police Hamburg Airport
Tel.:
+49 (0)40 5002 7300
E-Mail:
bpolifh.ham@polizei.bund.de
Web:
www.bundespolizei.de
Location:
Terminal 2, Level 1 (Departures)
Zoll Hamburg Airport
Zoll
Security
Customs / Export
Tel.:
+49 (0)40 5075 2431
Web:
www.zoll.de
Location:
Terminal 1, Level 1

Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

z8
Security
Airport Fire Department
Tel.:
112
E-Mail:
feuerwehr@ham.airport.de
Location:
Apron, security service
schinken-sandwich
PantherMedia / Nalga
All restaurants & bars at Hamburg Airport
shoppen-handtasche-en
Oliver Sorg
Shopping at Hamburg Airport
Lounge Angebot
Hamburg Airport
Hamburg Airport Lounges
aussichtsterrasse-backpackerin
Oliver Sorg
Our observation decks at Hamburg Airport
Modellschau
Hamburg Airport in Miniature